REPAIR AND FIX-IT WITH KITEFIX PRODUCT’S never miss a kitesurfing session
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 FAQ

ABOUT KiTEFIX ?

KiteFix is a Canadian company specializing in kitesurf equipment repairs. It has been doing business in the field of kitesurf equipment repairs since 2003. Our mission is to offer our customers innovative repair products and quality services at reasonable and competitive prices.

The company’s main sector of activities is the repairing of kitesurf equipment. KiteFix offers you a complete range of products, including a compact repair kit that will allow you a quick and permanent quality repair with no stitches nor expensive professional handling. Our company is breaking new grounds in the kitesurfing repair field.

Our goal is to offer all kite lovers (amateurs and pros) an effective, easy and accessible way to quickly and solidly repair a tear, a broken valve or whatever else damages that might result from a manoeuvre gone bad. The main idea here is to allow you to go back to kitesurfing as fast as possible!

All of our products are hand-packaged with care in Canada and they are conceived with the best solutions and technical knowledge in the field. We have also developed our own adhesive made specifically for kitesurf equipment that meet all of our quality standards. Another goal we have is to provide a good quality service and especially, an immediate effectiveness of our products.

At KiteFix, we are constantly looking for new concepts and we have many ideas that will further help you with your kite repairs. Please, make regular visits to our website. You will find new solutions, different repair techniques and tips for your kitesurf equipment.

If you have any questions, do not hesitate to contact us via email at the following address : info@kitefix.com or by phone : 613.679.3671

Why should I choose KiteFix over traditional repairing?

KiteFix allows you on the spot repairing of your equipment.

  • You don’t have to bring or send your kite to a repair shop, pay for transport and wait while it is windy outside!
  • FiberFix is now offered in 7 different colors; the repairs are almost invisible even for tears that go through up to 3 colors.
  • During a kite trip, KiteFix products are a must to repair possible damages to your kite equipment.
  • One repair kit will allow you to make many repairs.
  • Our solid, permanent and long-lasting repairs prevent weakening the canopy by avoiding any stitches holes.
  • You are completely independent.

If I use KiteFix products, will my repairs be solid, reliable and long-lasting?

We have been repairing our kite equipment with KiteFix products for 7 years now and they are still holding to this day! To get a better idea on just how strong and reliable KiteFix repairs are, see our Kill2Kite video.

Can I find KiteFix products in stores?

Of course! More then a hundred retailers worldwide offer our quality products. Check out our retailers list. If you can’t find a retailer near you, we urge you to visit our on-line store. We also take any suggestions for new retailers. Please do not hesitate to inform us about your local retailer if you can’t find KiteFix products there. We will promptly contact them.

What type of warranty do you offer?

It is very simple. If you buy any KiteFix product(s) from our on-line store and are not entirely satisfied with it (them), just return the product(s) to us and we will repay you 100% of the purchase price. See our Returns/Refunds policies here.

Do you offer a repair service?

KiteFix will soon have a repair service shop that will offer quality repairs at a competitive price.

How long does it takes to repair a kite?

Time will vary depending on the problem but a simple tear will usually take only a few minutes.

Which KiteFix products do I need?

See our products list to find the specific products for your needs.

How long does the GluFix glue takes to dry?

Maximum results will be attained with a 12 to 24 hours drying period but GluFix will look and feel dry when you touch it in matter of minutes. Furthermore, a one hour drying period will be enough for 12 inches and less tears. N.B. Low humidity and heat will significantly reduce the drying period of GluFix.

Is GluFix cold and heat resistant?

GluFix can sustain -40°C to 65°C temperatures.

What total lenght of repairs a GluFix tube will allow me to do?

A GluFix tube is enough to fix at least 48″ tears.

How long can I store my GluFix tube once I opened it?

GluFix will last you several months after opening it. To keep it longer, push the glue to the end of the tube and tighten the cap firmly.

I have never repaired a kite before. Is it difficult?

Not at all. KiteFix kits come with a detailed, simple and illustrated instructions booklet. (Look up the booklet link.) You can also check out our How to videos.

a valve is leaking. what can i do?

Replacing your dump has never been simpler. Simply cut out the old valve, clean the bladder with the provided alcohol swab and peel and stick the new Kitefix valve. Simple, fast and bomb proof.

How can I pay for my purchase?

We accept the following credit cards: Visa, MasterCard and Paypal.

Can I use an international credit card?

Yes

Are there any duty fees?

Orders under 60$ are usually duty-free. In the event of a duty fee for orders outside of Canada, the cost will be added to the customer’s bill.

What currency will be used to bill me?

Our Internet dealer is Desjardins (a Canadian banking company), so when you go to the cash register, the purchase cost will be converted into Canadian currency on your credit card. N.B. If you are using Paypal, you will be charged with the chosen currency.

Is your website secured?

When you get to the cash register you are re-directed to the secured encrypted web page of our Internet dealer (Desjardins). Desjardins meets the industry security standards including the PCI-DSS (Payment Card Industry – Data Security Standard; PCI Data Security Standard)

What carrier company does KiteFix use to send the products?

All our orders are shipped via Canada Post and UPS

Will I receive a tracking number?

KiteFix uses the UPS and Canada Post service. Unfortunately, Canada Post does not include a tracking number.

Do you ship worldwide?

Of course! KiteFix ships anywhere on the planet.

When will I receive my order?

The delivery delay is usually from 5 to 10 business days.

How can I get my order faster?

Contact us as soon as you have placed your order and we will offer you faster delivery alternatives.